Effective Date: Jan 01 2025
Last Updated: Sept 01 2025
Who We Are
WebDesignKelownaCo ("we," "us," or "our") operates the website webdesignkelownaco.ca (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Contact Information:
Email: [your-email@webdesignkelownaco.ca]
Phone: [your-phone-number]
Address: [your-business-address], Kelowna, BC
What Personal Information We Collect
We collect information you provide directly to us and information automatically collected when you use our website.
Information You Provide:
Contact Information: Name, email address, phone number, business name
Project Information: Details about your website project, business goals, preferences
Payment Information: Billing address, payment method details (processed securely by our payment processors)
Communication Records: Messages, emails, and other communications with us
Information Automatically Collected:
Technical Information: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on site, click patterns, referral sources
Cookies and Tracking: See our Cookie Policy below for details
How We Use Your Information
We use your personal information for the following purposes:
Primary Business Purposes:
Providing web design and development services
Communicating about your project and providing customer support
Processing payments and managing your account
Sending project updates and service notifications
Marketing and Improvement:
Sending newsletter updates and promotional materials (with your consent)
Analyzing website performance and user experience
Improving our services and developing new offerings
Creating case studies and testimonials (with your explicit permission)
Legal and Security:
Complying with legal obligations
Protecting against fraud and security threats
Enforcing our terms of service
Legal Basis for Processing (PIPEDA Compliance)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we collect and use your personal information based on:
Consent: For marketing communications and non-essential services
Contract Performance: To deliver the web design services you've requested
Legitimate Business Interests: For website analytics and service improvement
Legal Compliance: To meet our legal and regulatory obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers:
Payment Processors: Stripe, PayPal (for secure payment processing)
Email Services: [Your email provider] (for project communications)
Analytics: Google Analytics (for website performance analysis)
Hosting: Framer, [other hosting providers] (for website hosting and maintenance)
Business Transfers:
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Legal Requirements:
We may disclose your information if required by law, court order, or to protect our rights and safety.
International Data Transfers
Some of our service providers may be located outside of Canada, including in the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
Data Retention
We retain your personal information for as long as necessary to:
Provide our services and maintain your account
Comply with legal obligations (typically 7 years for business records)
Resolve disputes and enforce agreements
Specific Retention Periods:
Contact inquiries: 2 years
Client project files: 5 years after project completion
Payment records: 7 years
Marketing communications: Until you unsubscribe
Your Privacy Rights
Under PIPEDA, you have the right to:
Access and Correction:
Request access to your personal information
Request correction of inaccurate information
Receive a copy of your personal information
Control and Consent:
Withdraw consent for marketing communications
Request deletion of your information (subject to legal requirements)
Object to certain uses of your information
Complaints:
File a complaint with us about our privacy practices
Contact the Office of the Privacy Commissioner of Canada
To exercise your rights, contact us at: [privacy-email@webdesignkelownaco.ca]
Cookies and Tracking Technologies
What Are Cookies:
Cookies are small text files stored on your device that help us improve your browsing experience and analyze website performance.
Types of Cookies We Use:
Essential Cookies (Always Active):
Website functionality and security
Remembering your preferences during your session
Analytics Cookies (With Your Consent):
Google Analytics: Understanding how visitors use our site
Framer Analytics: Monitoring website performance
Marketing Cookies (With Your Consent):
Tracking conversions from advertising campaigns
Personalizing content based on your interests
Your Cookie Choices:
You can accept or decline non-essential cookies via our cookie banner
You can change your cookie preferences at any time using our [Cookie Preferences] link
You can disable cookies in your browser settings (this may affect website functionality)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure backup and recovery procedures
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will:
Post the updated policy on our website
Update the "Last Updated" date
Notify you of significant changes via email or website notice
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: [Name]
Email: [privacy@webdesignkelownaco.ca]
Phone: [your-phone-number]
Address: [your-business-address], Kelowna, BC
You may also file a complaint with the Office of the Privacy Commissioner of Canada:
Website: priv.gc.ca
Phone: 1-800-282-1376
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and incorporates GDPR principles for international visitors.