Effective Date: Jan 01 2025
Last Updated: Sept 01 2025
1. Agreement to Terms
By accessing and using webdesignkelownaco.ca (the "Website") or engaging our web design services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.
Company Information:
Business Name: WebDesignKelownaCo
Location: Kelowna, British Columbia, Canada
Contact: [your-email@webdesignkelownaco.ca]
2. Services Provided
WebDesignKelownaCo provides web design and development services including:
Core Services:
Custom website design and development
Website redesigns and updates
E-commerce website development
Website maintenance and support
Search engine optimization (SEO)
Website hosting and security services
Service Delivery:
Services are provided using modern platforms including Framer and Webflow
All work is performed by qualified web design professionals
Services are tailored for businesses in Kelowna and the Okanagan region
3. Website Usage
Permitted Use:
You may use our Website to:
Learn about our services and pricing
Contact us for project inquiries
Access resources and blog content
Submit project requests through our forms
Prohibited Use:
You may not:
Use our Website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Copy, reproduce, or distribute our content without permission
Submit false or misleading information
Interfere with the Website's functionality or security
4. Service Agreements and Pricing
Project Proposals:
All projects begin with a consultation and detailed proposal
Pricing is clearly outlined in project proposals
Services are provided according to agreed scope and timeline
Standard Pricing Packages:
Starter Package: $699 - One-page website with essential features
Basic Package: $2,499 - Multi-page website with standard features
Advanced Package: $3,699 - Comprehensive website with advanced features
Payment Terms:
50% deposit required to begin work
Final payment due upon project completion
Monthly maintenance plans billed in advance
All prices are in Canadian dollars (CAD)
Late payments may incur interest charges of 1.5% per month
5. Client Responsibilities
Content and Materials:
Clients must provide all necessary content, images, and materials
Clients are responsible for ensuring they have rights to all provided materials
Clients must review and approve work at designated project milestones
Communication:
Respond to requests for feedback within agreed timeframes
Provide clear and timely direction on project requirements
Maintain professional communication throughout the project
Website Maintenance:
Clients are responsible for content updates unless maintenance plan is purchased
Clients must keep login credentials secure
Regular content backups are recommended
6. Intellectual Property
Our Rights:
WebDesignKelownaCo retains rights to our proprietary methods, templates, and code
We may showcase completed projects in our portfolio (with client permission)
Our website content, logo, and branding are protected by copyright
Client Rights:
Upon final payment, clients receive full rights to their custom website design
Clients retain ownership of their content, logos, and brand materials
Clients receive necessary login credentials and administrative access
Third-Party Resources:
Some projects may include licensed fonts, images, or plugins
Clients are responsible for ongoing licensing fees for third-party resources
We will clearly identify any licensed materials used in projects
7. Project Timeline and Revisions
Standard Timelines:
Starter projects: 1-2 weeks
Basic projects: 3-6 weeks
Advanced projects: 6-10 weeks
Timelines depend on client feedback and content provision
Revision Policy:
Each package includes specified number of revision rounds
Additional revisions may incur extra charges
Major scope changes require separate agreement and pricing
8. Refunds and Cancellations
Refund Policy:
Deposits are non-refundable once work has begun
Partial refunds may be available for incomplete projects at our discretion
No refunds for completed work that meets agreed specifications
Project Cancellation:
Either party may cancel with 30 days written notice
Client is responsible for payment of work completed to cancellation date
All work-in-progress files will be provided upon final payment
Service Guarantee:
We guarantee our work will meet the specifications outlined in the project proposal
If work does not meet specifications, we will make necessary corrections at no charge
Guarantee applies for 30 days after project completion
9. Limitation of Liability
Disclaimer:
Services are provided "as is" without warranties of any kind
We do not guarantee specific business results or search engine rankings
Website performance depends on factors beyond our control (hosting, internet connection, etc.)
Liability Limits:
Our total liability is limited to the amount paid for services
We are not liable for indirect, consequential, or punitive damages
We are not responsible for losses due to third-party service failures
Force Majeure:
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, internet outages, or government restrictions.
10. Privacy and Data Protection
Privacy Policy:
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Data Security:
We implement reasonable security measures to protect client data
Clients are responsible for maintaining secure passwords and access credentials
We recommend regular backups of website content and data
11. Dispute Resolution
Governing Law:
These Terms are governed by the laws of British Columbia, Canada.
Resolution Process:
Direct Communication: Issues should first be addressed directly with our team
Mediation: If direct resolution fails, we prefer mediation through a neutral third party
Arbitration: Binding arbitration may be required for unresolved disputes
Legal Action: Any legal proceedings must be filed in British Columbia courts
12. Modifications to Terms
Updates:
We may update these Terms periodically
Updated Terms will be posted on our Website with a new "Last Updated" date
Continued use of our services after updates constitutes acceptance
Notification:
We will notify clients of significant changes via email
Current clients may complete projects under previous Terms if preferred
13. Project Cancellation
If Client Cancels:
Before Work Begins: No charge if cancelled within 24 hours of signing agreement
After Work Begins: All deposits and payments for completed work are non-refundable and retained
File Delivery: All completed work provided upon payment of outstanding balances
No Partial Refunds: Client pays for all work completed to cancellation date
If We Cancel:
Our Failure: Full refund if we cannot deliver services as promised in the proposal
File Transfer: All completed work transferred at no charge
Transition Support: Reasonable assistance finding alternative providers
Chargeback Protection:
Requesting chargebacks for valid charges is considered breach of contract
$50 fee will be charged to recover chargeback processing costs
Project suspension and file withholding until payment is restored
14. Miscellaneous
Entire Agreement:
These Terms, together with any signed project agreements, constitute the entire agreement between the parties.
Severability:
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
Assignment:
Clients may not assign their rights under these Terms without our written consent.
Contact Information:
For questions about these Terms, contact us at:
Email: [legal@webdesignkelownaco.ca]
Phone: [your-phone-number]
Address: [your-business-address], Kelowna, BC
By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms comply with Canadian business law and consumer protection requirements.